Your information deserves responsible protection.
This Privacy Policy explains how KASYORA (Pty) Ltd collects, uses, stores, protects and shares personal information when you use Kasyora's websites, accounts, marketplace and related services.
Transparency about how your information is handled.
Kasyora believes privacy is part of responsible commerce. We aim to collect and process personal information only where it serves a legitimate, defined and appropriate business or legal purpose.
Who We Are
KASYORA (Pty) Ltd is a private company incorporated in the Republic of South Africa under registration number 2026/419298/07.
Kasyora operates and develops digital commerce services intended to connect customers, businesses, sellers, suppliers and other commercial participants.
For purposes of South African privacy law, Kasyora may act as the responsible party in relation to personal information for which it determines the purpose and means of processing.
Information We Collect
The information Kasyora processes depends on how you use the platform and which services you choose to use.
Account & Identity Information
This may include your name, username, email address, telephone number and account information.
Delivery & Contact Information
This may include addresses, delivery details and other information required to fulfil an order or provide a service.
Transaction Information
This may include order records, products purchased, transaction references, payment status and fulfilment information.
Device & Technical Information
This may include IP address, browser and device information, logs, cookies and information generated when using the platform.
How We Use Information
Kasyora processes personal information for purposes connected with operating, securing and improving its commerce services.
- Creating and maintaining user or business accounts.
- Processing orders and commercial transactions.
- Arranging delivery, fulfilment and shipment tracking.
- Communicating with you about orders, accounts, support requests and services.
- Providing customer support and resolving disputes or service issues.
- Maintaining platform security, preventing fraud and investigating suspicious or unauthorized activity.
- Improving Kasyora's websites, services, user experience and operational processes.
- Maintaining accounting, tax, transaction and other records that Kasyora is required or reasonably entitled to maintain.
- Meeting applicable legal, regulatory and compliance obligations.
Responsible Processing
Kasyora aims to process personal information fairly, lawfully and in a manner appropriate to the purpose for which the information is required.
Depending on the circumstances, processing may be necessary to provide requested services, perform or prepare for a transaction, comply with legal obligations, protect legitimate interests, maintain platform security, or take place with consent where consent is required.
Payments
Kasyora may use third-party payment providers, including PayPal, to facilitate payment transactions.
Payment providers process information according to their own systems, security practices and privacy terms. Kasyora may receive transaction identifiers, payment status and other information required to confirm and administer a transaction.
Information Security
Kasyora uses administrative, technical and operational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Access to information should be limited to people and service providers who require it for legitimate operational purposes and who are subject to appropriate responsibilities.
No internet-connected system can be guaranteed to be completely secure. Users should therefore also protect account credentials and notify Kasyora if they believe an account or transaction has been compromised.
Data Retention
Kasyora retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, resolve disputes, maintain appropriate business records, protect legal rights, prevent fraud, or comply with applicable legal and regulatory requirements.
International Data Transfers
Kasyora is a South African company developing services for international commerce. Some suppliers, technology providers, payment providers, cloud infrastructure or other service participants may therefore operate outside South Africa.
Where personal information is transferred internationally, Kasyora intends to handle those transfers in accordance with applicable legal requirements, including the requirements governing transborder information flows under South African privacy law where applicable.
Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights concerning personal information held about you.
Fraud & Platform Protection
Kasyora may process technical, transactional and account information where reasonably necessary to detect, investigate and respond to suspected fraud, abuse, unauthorized access, security incidents or violations of platform rules and legal obligations.
Changes to This Policy
Kasyora may update this Privacy Policy when services, technology, business practices or applicable requirements change.
The latest version will be published on this page and the revision date should be updated when material changes are made.
Privacy questions or requests?
Contact Kasyora if you want to raise a privacy concern, request access or correction, ask about this policy or exercise a privacy right that applies to you.